Our Staff

Ana Ortiz : Patient Care Cordinator

Ana Ortiz

Patient Care Cordinator


I was born in Mexico but grew up in Rock Springs, Wyoming. I am very proud and blessed to have had the opportunity to be raised in the United States. I was brought up by 2 Pentecostal parents who, by example, taught me that helping others in a kind and sincere way not only enriches our lives, but also has its own rewards for the other person. I enjoy spending time with my family as much as I can. I also enjoy crafting on my days off. “I love to meet all of the people who walk through our Rock Springs doors. There is always someone new to help, and throughout the course of treatment, get to know”- Ana

Craig Burkey : Provider/Hearing Instrument Specialist

Craig Burkey

Provider/Hearing Instrument Specialist


I was raised and have lived in Wyoming my entire life. I have done many varied things over the years to support myself and my family, but much of it has been service oriented. I entered into health care, when I became an Optician and Paraoptometric in the 90's. In 2007, I went from eyes to ears when I became a Hearing Instrument Specialist, and have been since. My goal is and always has been to provide a superior level of personalized care to my friends and neighbors here in Wyoming. My wife and I look forward to continuing the care of our clients, to meeting new ones, and we thank you for the opportunity!

Annette Burkey : Office Manager

Annette Burkey

Office Manager


Hello, I have lived, worked, and partnered with High Country Hearing Centers in Wyoming as of the beginning May of 2021. I married Craig in 2019 and have been focused on bringing together our work-life balance to give back to our communities here in Rock Springs and Lander. I enjoy being a part of High Country Hearing Centers through meeting new people and helping with their hearing health care needs. It's been a joy to work with both of our offices and I will be looking forward to getting to know all of you.

Lisa Malek : Patient Care Coordinator

Lisa Malek

Patient Care Coordinator


I have been working with Craig Burkey meeting the hearing needs of our community for most of the last 8 years. I thoroughly enjoy my job and love my patients! I am a Lander native, married over 28 years to wonderful Ray, have 3 amazing sons, 3 great daughter in laws, and 3 brilliant grandchildren. I enjoy family and friend get togethers, reading, sewing, and playing games.